Returns

How do I return an item?

Please contact customer service for more information on returning an item. Thank you. 

Phone:
PH: 1-626-460-0215

InstaCosme. 

18219 Railroad St.,

Rowland Heights, CA 91748

Return Policy:
Sales receipt must accompany returns.

We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• Without showing signs of wear or damage.

• Within 30 calendar days of the delivery date. (after 30 days no returns are allowed) 

• Unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description. 

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. 

Refunds are contingent upon inspection of item(s) once we receive it. Again you must contact us within 30 days if you intend to return any item back to our store. Items returned to us after 30 days and without contacting us will not be refunded.